Spill for retail and hospitality
Spill is an employee assistance programme (EAP) providing tailored mental health support for those working in retail, hospitality and other customer-facing roles. We’re here to help your team through any challenge, personal or professional.
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Same day counselling sessions
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Mental health training for managers
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Self guided wellbeing resources
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Proudly supporting retail and hospitality businesses of all shapes and sizes






Hear from the UK's #1 Fish and Chip shop how Spill supports retail and hospitality businesses
Retail and hospitality workers face a unique set of
mental health challenges
Working in a busy customer-facing environment can be exhausting and mentally draining, often amplified by long hours and lots of time on your feet.
“Working unsociable hours, standing on your feet all day and putting on a brave face for customers can be mentally exhausting for staff in this industry. ”
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Aman Singh
Co-owner, The Scrap Box
Protect your most valuable asset – your people
A happy, healthy workforce is essential to keep the doors open and deliver great customer service.
Build emotional resilience
Empower your team to manage stress, taxing workloads, and deal with student behavioural issues
Boost focus and productivity
Help staff overcome personal or professional challenges and bring their best selves to work
Reduce mental health related absence
Give employees the tools to address issues before they reach crisis point and take time off work
Keep your best employees for longer
When staff feel properly cared for, job satisfaction increases and they stay with the company for longer
“Without Spill there's only so much we can do as employers. We're not professionals ourselves, so it's difficult to really support staff.”
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Aman Singh
Co-owner, The Scrap Box
Expert care for front-line staff
Unlimited counselling sessions
A safe space for staff to talk about anything that’s on their mind with a fully qualified therapist, and receive tailored advice to help get them back on track. Same day availability – including before and after hours or weekends – with no waiting lists or application forms.


Self-guided wellbeing resources
A library of practical, evidence-based resources written by therapists who understand the unique pressures retail and hospitality staff face. Covering over 200 topics from burnout to addiction, our online resources can be accessed at any time.
Expert guidance and training
Practical, therapist-led training workshops designed to empower staff to spot mental health presentations within the workplace and know how to appropriately respond. Managers and team leaders can also check in with a Spill safeguarding clinician for advice at any time.

An EAP the way it should be
Proper mental health support that’s incredibly easy to access.
No hidden exclusions, no hoops to jump through, and no unexpected exit fees.
Spill
Other EAPs
Access
Slack, Teams or Email
Telephone helpline only
Counselling
Same day sessions
2+ week wait for sessions
Limits
Counselling sessions are unlimited
Limited to 6-8 sessions per year
Choice
Choose a specialist
Assigned a generalist counsellor
Exclusions
Every employee gets support
Mild or severe cases excluded
Contract
30 day rolling
1-5 year lock in
Your team is safe in our hands
Full privacy
Therapy sessions are fully confidential, we never see or record any conversations
High quality care
We only hire the top 5% of registered counsellors who meet our high standards
Instant access
Support in just a few clicks. No waiting lists, callbacks or application forms
"If we can professionalise the industry by offering services like Spill, it shows staff that we're here to support them in the long run"
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Aman Singh
Co-owner, The Scrap Box
Give your team mental health support
that’s worth shouting about

Spill is fantastic
Having Spill is such a privilege and it's such a fantastic tool. It's excellent whether you need real help now or just need some advice.

Brilliant therapists
My company subscribe to Spill as an employee benefit. I had two courses of 6 sessions throughout an extremely hard time for me.

It’s changed my life
My therapy sessions have genuinely transformed my life, how I manage my relationships and communicate. I cannot thank my company enough.

High quality counselling
Honestly cannot recommend Spill enough. Having access to high quality therapy through your workplace is extremely helpful.
Rated 4.9/5 based on over 100 reviews. Showing our 4 and 5 star reviews.

FAQs
An EAP for hospitality is a confidential mental health and wellbeing service that employers provide to their staff. A hospitality-focussed EAP (like Spill) should work around shift patterns, unsociable hours, and support the unique pressures of working in restaurants, pubs, hotels, and cafés — including burnout, financial stress, customer-facing pressure, and physically demanding conditions. Spill provides same-day counselling, self-guided resources, and manager training, all accessible via mobile and available from early morning through to late evening, seven days a week.
Staff turnover in hospitality runs at around 47% in bars and 39% in restaurants — with 61% of leavers citing poor mental health as a leading factor. Spill gives your team access to confidential, professional support that makes them feel genuinely cared for — which research consistently links to greater job satisfaction and longer tenure. When staff know their employer has invested in their wellbeing, they're less likely to walk away when things get tough.
Yes. Spill is designed to work for independent restaurants, cafés and pubs as well as larger chains. Pricing starts from £75 per month and runs on a 30-day rolling contract — so there's no long-term commitment and no minimum staff number. Smaller businesses can access the same quality of mental health support, without the enterprise price tag.
Spill offers two different pricing plans (depending on your budget and the needs of your team) starting from as little as £75 per month.You'll pay a flat monthly fee to give your whole team access to unlimited counselling sessions and mental health support on Spill, and you can change or cancel your plan at any time with just 30 days notice.
To discuss pricing and get a tailored quote for your team, book in a free 30 minute demo
Yes. Spill's counselling is available same-day, including evenings and weekends — specifically designed for workers who aren't on standard office hours. Our therapists are available from as early as 7am GMT to as late as 9:30pm GMT, 7 days a week. There are no complex health assessments required to book a session, and no waiting lists or call-backs. Employees can access support via Slack, Microsoft Teams, or email and can book a session from their phone in a few clicks, whenever they need it.
Spill offers therapy sessions in 15+ languages, so your team can speak freely with a counsellor that understands them best. Employees can choose their preferred language simply by using the drop down bar when they go to book a session.
We currently cover: Armenian, Croatian, French, German, Greek, Hebrew, Hindi, Igbo, Italian, Polish, Portuguese, Russian, Slovenian, Spanish, Tagalog and Ukrainian. We’re adding to this list all the time, so do let us know if you have any requests.
Yes, Spill operates in compliance with GDPR and UK data protection law.Spill is fully secure and therapy sessions are strictly confidential. Video therapy sessions are over an end-to-end encrypted video service and all messages to and from therapists are secure. We do share aggregate usage data with the company (showing the number of people who have used Spill), but no names. No data is visible to either Slack or MS Teams: those are portals used for authentication into our confidential online platform. Neither Spill nor your company will ever be able to access to the content of Spill therapy sessions.
See Spill in action
Book a free 30 minute demo to hear more Spill’s features and get a tailored quote for your team